Privacy Policy
Hybrid Athlete is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website hybridathlete.eu. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not leave any personal or sensitive info on the website or through other means.
We reserve the right to make changes to this Privacy Policy at any time for reasons Hybrid Athlete deems worthy. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon publishing the updated Privacy Policy on the site, and you waive the right to receive specific notice of each such change or modification.
1. COLLECTION OF INFORMATION
We collect personal information that you voluntarily provide to us when registering for an account or making a purchase. The personal information we collect may include your name, address, email address, phone number, and payment information.
We may automatically collect certain information about you and your device when you visit the site. This information may include your IP address, browser type, operating system type, and referral URLs. This information is used for analyzing website usage and trends, administering the site, and improving our website’s content, products, and services.
2. USE OF INFORMATION
We use the personal information we collect to provide you with the products and services you have requested, to process your transactions, and to communicate with you about your account or purchase.
We may use your personal information to send you marketing and promotional communications, with a clear option to opt out of receiving such communications at any time by following the unsubscribe link in our emails.
3. DISCLOSURE OF INFORMATION
We may disclose your personal information to our service providers, such as payment processors, shipping companies, and marketing service providers, to help us provide the products and services you have requested.
We may also disclose your personal information if required by law or if we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
4. DATA RETENTION
We retain your personal information for as long as necessary to provide you with the products and services you have requested and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
5. YOUR RIGHTS
You have the right to access your personal information, correct inaccuracies, and request that we delete your personal information. To exercise these rights, please contact us at contact@hybridathlete.eu.
6. CHILDREN’S PRIVACY
7. CONTACT INFORMATION
If you have any questions or concerns about our Privacy Policy, please contact us at contact@hybridathlete.eu or through our contact form.
Last updated: 02/09/2023
REFUND POLICY
With every Hybrid Athlete ® product, we offer a 14-day money-back guarantee , meaning that you have 14 days to request a return after receiving your item .
If you’re unhappy with your Hybrid Athlete ® gear, you can return it no questions asked within the first 14 days after purchase. To be eligible for a refund, your item must be in the same condition that you received it and in the original packaging.
To start the return process, contact us at contact@hybridathlete.eu. After we accept your return request, we’ll give you instructions on how and where to send your item.
Refunds
Once we receive the disputed item, we will contact you about the refund. If the Hybrid Athlete ® you want to return is in acceptable condition, the ammount will be refunded through the initial payment method of your choice.
SHIPPING POLICY
1-3 BUSINESS DAYS:
- Netherlands
- Belgium
- Luxembourg
- France
- Germany
1-14 DAY SHIPPING
- Austria
- Bulgaria
- Croatia
- Czech Republic
- Denmark
- Estonia
- Finland
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- UK
DELIVERY TIMES
We ship orders within one business day.
Please note that there is no delivery on Sundays and public holidays .
If you have any questions, you can find our contact details in the imprint.
Feel free to email us at contact@hybridathlete.eu.
TERMS OF SERVICE
By accessing or using our website, products, and services, you agree to comply with and be bound by the following terms and conditions of use. Please read these terms carefully before using our website or purchasing our products. If you do not agree to these terms, you should not use our website or purchase our products.
1. PRODUCT INFORMATION AND PRICING
We make every effort to ensure that the information and pricing of our products are accurate and up-to-date. However, we cannot guarantee that all information is error-free or complete. We reserve the right to make changes to our product offerings, prices, and specifications without notice.
2. ORDERING AND PAYMENT
Orders may be placed online through our website or by contacting our customer service department. Payment is due at the time of order placement, and we accept major credit cards and PayPal. Orders are subject to acceptance and availability, and we reserve the right to refuse any order for any reason.
3.SHIPPING AND DELIVERY
We ship our products to locations within Europe and the UK, subject to the availability of shipping services. We make every effort to ship orders as quickly as possible, but we cannot guarantee delivery times or dates. Any shipping delays or issues that occur during transit are the responsibility of the shipping carrier, and we are not liable for any damages or losses resulting from shipping delays or issues. Make sure to double check your package on delivery.
4. RETURNS AND REFUNDS
We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, please contact us within 14 days of receipt to initiate a return. All returns must be in their original condition and packaging, including all accessories and documentation. Shipping costs for returns are the responsibility of the buyer. Refunds will be issued to the original payment method within 7-10 business days of the receipt for the returned product.
5.WARRANTY
We offer a limited warranty on our products, which varies by product and is outlined in the product documentation. Our warranty covers defects in materials and workmanship under normal use and service. Our warranty does not cover damage caused by misuse, transport mishaps, abuse, neglect, or unauthorized repair or modification.
6. LIMITATION OF LIABILITY
To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products, including but not limited to loss of profits, revenue , data, or physical harm. This limitation of liability applies whether the damages are based on contract, tort, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.
7. INDEMNIFICATION
You agree to indemnify, defend, and hold us and our affiliates, officers, directors, employees, and agents from any claim, demand, or damage, including attorneys’ fees, arising out of or in connection with your use of our website or products , your violation of these terms of service, or your violation of any applicable laws or regulations.
8. CONSUMER DISPUTE RESOLUTION
The EU Commission provides a platform for out-of-court online dispute resolution (OS platform), which can be accessed at https://ec.europa.eu/consumers/odr .
We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.
